Terms of Service

1. Conditions of Use & Acceptance

TopUpFirst is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference herein and such additional terms and conditions, agreements, and notices that may apply to any page or section of the Site.

By accessing and using TopUpFirst ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services.

2. Overview

Your use of this Site constitutes your agreement to all terms, conditions and notices. Please read them carefully. By using this Site, you agree to these Terms and Conditions, as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification. If you do not agree to these Terms and Conditions, you must exit the Site immediately and discontinue any use of information or products from this Site.

3. User Responsibilities & Eligibility

You agree to use the Service only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by TopUpFirst.

These Terms and Conditions cover either (i) usage to evaluate the Service, including via prototypes made available on Preview, or (ii) usage by smaller independent developers, students, academic staff or hobbyists. All other uses are subject to a separate commercial agreement with TopUpFirst.

4. Payment, Fees & Refunds

All payments are processed securely. Prices for products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

In consideration for the use of the Service, you shall pay to TopUpFirst the fees as set out in the fee schedule on the Pricing page of the Site. The Fee is exclusive of VAT and shall be invoiced monthly or per transaction. You shall pay all sales, use and excise taxes, and any other assessments in the nature of taxes however designated on the Service or its license or use or on or resulting from this Agreement, unless you furnish TopUpFirst with a certificate of exemption from payment of such taxes in a form reasonably acceptable to TopUpFirst.

Refunds are processed on a case-by-case basis. If you believe you have been charged in error or have not received the product you purchased, please contact our support team immediately.

5. Intellectual Property & License

TopUpFirst grants you the right to access and use the Service solely for your internal business purposes for the duration of this Agreement. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. You may not: (a) modify, adapt, decompile, disassemble, or reverse engineer any component of the Service; (b) create derivative works based on any component of the Service; (c) allow any third party to use or have access to any component of the Service or Documentation.

You acknowledge and agree that: (a) the Service and Documentation are the property of TopUpFirst or its licensors and not yours, and (b) you will use the Service and Documentation only under the terms and conditions described herein.

All content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TopUpFirst or its content suppliers and protected by international copyright laws.

6. Your Obligations and Warranties

You warrant to and undertake with TopUpFirst that you own the Intellectual Property Rights in the content you provide and are fully entitled to use the same for the purposes envisaged by this Agreement:

The content will not contain a virus, worm, Trojan horse or other harmful code;
The content will not breach any of the guidelines made available on the devices and related stores in which it will be released;
The content will not be unlawful, threatening, abusive, harmful, malicious, obscene, pornographic, malicious, profane, libellous, defamatory under the laws of any jurisdiction where the Service can be accessed.

7. Security & Confidentiality

TopUpFirst shall take all reasonable steps to prevent security breaches in its servers’ interaction with you and security breaches in the interaction with resources or users outside of any firewall that may be built into the TopUpFirst’ servers.

You may disclose Confidential Information to your directors or employees or any members of your group that need to have access to it for the purpose of the Agreement; and/or professional advisers subject to appropriate conditions of confidentiality.

8. Termination

TopUpFirst, at its sole discretion, may suspend or terminate this Agreement with immediate effect if:

TopUpFirst suspects that you are endangering the Service; or
You commit any material breach of your obligations under this Agreement; or
You cease to carry on business or become unable to pay your debts; or
You have or may become incapable of performing your obligations under this Agreement.

Should this Agreement be terminated, you agree to return or certify the destruction of all copies of the Service (including the SDKs) and Documentation, and all amounts owed by you under this Agreement shall be immediately due and payable.

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Disclaimer of Warranties

TopUpFirst warrants to and undertakes with you that:
• TopUpFirst will use its reasonable efforts to provide the Services and to exercise reasonable care and skill and in accordance with the terms of this Agreement; and
• TopUpFirst has full right of power and authority to provide the Services to you in accordance with the terms of this Agreement.

The Service is provided "as is" and "as available" and without warranties of any kind either express or implied. TopUpFirst does not warrant that the functions contained in the material will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components.

10. Limitation of Liability

In no event shall TopUpFirst, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

11. Privacy Policy

Your information is safe with us. TopUpFirst understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order.

12. Changes to Terms

TopUpFirst reserves the right to change, modify, alter, update or discontinue the terms, conditions, and notices under which this Site is offered and the links, content, information, prices and any other materials offered via this Site at any time and from time to time without notice or further obligation to you except as may be provided therein. We have the right to adjust prices from time to time. If for some reason there may have been a price mistake, TopUpFirst has the right to refuse the order.

By your continued use of the Site following such modifications, alterations, or updates you agree to be bound by such modifications, alterations, or updates.

13. Support

As a user of the Services you will receive 24×7 monitoring and dashboard reporting and you may contact TopUpFirst Support by logging a support ticket at [email protected].

14. Applicable Laws

These Terms and Conditions are governed by the law in force in Indonesia.

15. Contact Information

We welcome your questions, comments, and concerns about privacy or any of the information collected from you or about you. Please send us any and all feedback pertaining to privacy, or any other issue.

If you have any questions about these Terms, please contact us at [email protected].